Services

Schedule of Fees

• Core Hours (Monday – Friday 8:00 am – 5:00 pm) – $125.00/hour
• Non-Core Hours – $200.00/hour
• Telephone calls – billed at 15 minute intervals (at the discretion of Thames Valley Solutions Inc.)
• Travel time – billed from the offices of Thames Valley Solutions Inc.
• Mileage rate – $0.60/kilometer

Response Times

• Level 1 (determined by client) – 4 hours
• Level 2 (default) – same business day
• Level 3 – next business day

Point of Contact

• All verbal requests for work to be performed must be submitted by a person designated by the client
• Requests from non-designated personnel may be verbal but must be accompanied in writing (email) and a copy must be sent to the person designated by the

Equipment Supplied

• All equipment supplied will typically be at a cost less than the MSRP
• Thames Valley Solutions Inc. may request a deposit on purchased hardware/software

Invoicing

• All invoicing will be done at the end of the month in which the task/request has been completed
• Payments will be made within 30 days of the invoice date otherwise interest will be charged on past due invoices

Additional Services

• Routine Maintenance
  • Will be done on an as needed basis as requested  by the client and billed accordingly
  • These Tasks may be scheduled to be performed on a regular basis as requested by the client
  • These tasks include and not limited :
    • Disk cleanup
    • Windows updates
    • Additional virus and malware scanning/virus and malware removal
    • Backup verification
    • Internet monitoring
    • Reviewing log files and system monitoring
    • Hardware/software installation and upgrades
    • Training