Main Page
Thames Valley Solutions Inc. is a reputable IT solutions provider catering to small to mid-range companies. With over 40 years of experience in the industry, Thames Valley Solutions has established itself as a trusted partner for businesses seeking comprehensive technology solutions.
The company offers a wide range of services encompassing both hardware and software solutions. On the hardware front, Thames Valley Solutions provides expertise in procuring, implementing, and maintaining computer systems, servers, networking equipment, and other essential IT infrastructure components. They work closely with clients to understand their specific requirements and recommend the most suitable hardware solutions to optimize performance and productivity.
In terms of software, Thames Valley Solutions offers a diverse portfolio of solutions tailored to meet the unique needs of their clients. This includes software procurement, installation, and configuration, as well as ongoing support and maintenance. They have expertise in various software domains, including operating systems, productivity suites, customer relationship management (CRM) software, enterprise resource planning (ERP) systems, and more.
Thames Valley Solutions prides itself on its team of highly skilled and experienced professionals. Their technical expertise spans across different IT disciplines, enabling them to deliver comprehensive solutions and address complex IT challenges. The company stays up to date with the latest industry trends and emerging technologies, ensuring that their clients benefit from cutting-edge solutions that drive innovation and efficiency within their organizations.
Furthermore, Thames Valley Solutions places great emphasis on building strong client relationships. They prioritize understanding their clients’ business goals and aligning their IT solutions to support these objectives. By providing personalized and attentive service, they strive to become a trusted long-term partner for their clients’ IT needs.
Overall, Thames Valley Solutions Inc. is a well-established IT solutions provider with a wealth of experience spanning more than four decades. Their comprehensive range of hardware and software services, coupled with their technical expertise and client-focused approach, make them a reliable choice for small to mid-range companies seeking IT solutions to enhance their operations and drive growth.
Our mission is to provide cost effective and proven technology services and solutions in a timely and professional manner to our clients.
Through a collaborative process we ensure that our services and solutions are designed to meet the current requirements of our clients and are scalable to meet their future needs.
Schedule of Fees |
| 1. Core Hours (Monday – Friday 8:00 am – 5:00 pm) – $120/hour |
| 2. Non-Core Hours – $180/hour |
| 3. Telephone calls – billed at 15 minute intervals (at the discretion of Thames Valley Solutions Inc.) |
| 4. Travel time – billed from the offices of Thames Valley Solutions Inc. |
| 5. Mileage rate – $0.55/kilometer |
Response Times |
| 1. Level 1 (determined by client) – 4 hours |
| 2. Level 2 (default) – same business day |
| 3. Level 3 – next business day |
Point of Contact |
| 1. All verbal requests for work to be performed must be submitted by a person designated by the client |
| 2. Requests from non-designated personnel may be verbal but must be accompanied in writing (email) and a copy must be sent to the person designated by the client |
Equipment Supplied |
| 1. All equipment supplied will typically be at a cost less than the MSRP |
| 2. Thames Valley Solutions Inc. may request a deposit on purchased hardware/software |
Invoicing |
| 1. All invoicing will be done at the end of the month in which the task/request has been completed |
| 2. Payments will be made within 30 days of the invoice date otherwise interest will be charged on past due invoices |
Additional Services |
| 1. Routine Maintenance – will be done on an as needed basis as requested by the client and billed accordingly. These tasks may be scheduled to be performed on a regular basis as request by the client. These tasks include and not limited to: |
| a. Disk cleanup |
| b. Windows updates |
| c. Additional virus and malware scanning/virus and malware removal |
| d. Backup verification |
| e. Internet monitoring |
| f. Reviewing log files and system monitoring |
| g. Hardware / software installation and upgrades |
| h. Training |
Phone: (519) 964-3423