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Our mission is to provide cost effective and proven technology services and solutions in a timely and professional manner to our clients.
Through a collaborative process we ensure that our services and solutions are designed to meet the current requirements of our clients and are scalable to meet their future needs.
Schedule of Fees |
1. Core Hours (Monday – Friday 8:00 am – 5:00 pm) – $110/hour |
2. Non-Core Hours – $165/hour |
3. Telephone calls – billed at 15 minute intervals (at the discretion of Thames Valley Solutions Inc.) |
4. Travel time – billed from the offices of Thames Valley Solutions Inc. |
5. Mileage rate – $0.48/kilometer |
Response Times |
1. Level 1 (determined by client) – 4 hours |
2. Level 2 (default) – same business day |
3. Level 3 – next business day |
Point of Contact |
1. All verbal requests for work to be performed must be submitted by a person designated by the client |
2. Requests from non-designated personnel may be verbal but must be accompanied in writing (email) and a copy must be sent to the person designated by the client |
Equipment Supplied |
1. All equipment supplied will be priced at cost plus 10 percent |
2. Thames Valley Solutions Inc. may request a deposit on purchased hardware/software |
Invoicing |
1. All invoicing will be done at the end of the month in which the task/request has been completed |
2. Payments will be made within 30 days of the invoice date otherwise interest will be charged on past due invoices |
Additional Services |
1. Routine Maintenance – will be done on an as needed basis as requested by the client and billed accordingly. These tasks may be scheduled to be performed on a regular basis as request by the client. These tasks include and not limited to: |
a. Disk cleanup |
b. Windows updates |
c. Additional virus and malware scanning/virus and malware removal |
d. Backup verification |
e. Internet monitoring |
f. Reviewing log files and system monitoring |
g. Hardware/software installation and upgrades |
h. Traning |
Phone: (519) 964-3423